ITIL Foundation

Last Update September 7, 2023
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About This Course

The Information Technology Infrastructure Library Foundation (ITIL) is a highly regarded framework of best practices for aligning IT services with business needs. Prepare to earn an ITIL 4 Foundation certification by taking this course filled with real-world scenarios and practice exam questions!


6 Lessons

ITIL Foundations

ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain that incorporate the core of ITIL® version 4.
1 – ITIL 4 OVERVIEW00:00
– The ITIL Framework00:00
The ITIL Guiding Principles00:00
– Key ITIL Practices00:00
Other ITIL Practice00:00
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