ServiceNow Fundamentals

Last Update September 13, 2023
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About This Course

ServiceNow Fundamentals and Advanced Administration certification validates professionals’ ability to manage, configure, and oversee the ServiceNow platform effectively. Covering aspects like service automation, process configuration, integrations, and application management, the certification enhances participants’ understanding of the ServiceNow environment. The certification is vital for industries with heavy dependence on IT services, aiming for efficient and streamlined service management. It is overwhelming beneficial for enterprises as it adds to the proficiency of professionals in effectively maintaining the company’s ServiceNow instances, enabling superior service delivery, and driving maximal operational efficiency. Emphasizing on both fundamental and complex administrative functionalities, the certification primarily focuses on augmenting ServiceNow application development and administration skills.

Learning Objectives

The learning objectives of the ServiceNow Fundicametals and Advanced Administration course are to equip participants with a deep understanding of the ServiceNow platform. The participants will learn about the conventional and advanced features of ServiceNow, such as incident management, problem management, and change management. They will gain skills in technical advancement and application development, which includes customization, configuration, application scope, and scripting. The learners will also enhance their ability to automate and orchestrate workflows, manage data with tables, and utilize scripts within ServiceNow. This course aims to empower participants to proficiently leverage ServiceNow for operational and business needs.

Target Audience

  • IT professionals aiming to upgrade their skills in service management.
  • - System administrators seeking proficiency in ServiceNow.
  • - Implementation consultants dealing with ServiceNow products.
  • - ServiceNow operators looking to advance their knowledge.
  • - Business Process Analysts aiming for career enhancement.
  • - Project Managers overseeing ServiceNow implementation projects.


5 Lessons

: User Interface & Navigation

Database Administration00:00
Self-Service & Process Automation00:00
Introduction to Development00:00
5 lectures
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